Privacy Policy

PRIVACY POLICY

Privacy Policy

Last Modified: January 22, 2025

At Shelves.com (“Shelves” or “We”), we respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide to us and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• When you visit www.shelves.com (our "Website").
• When you install, access, or use our mobile or desktop applications you may download from the Website or apps provided by or on behalf of Shelves through an online app store or other comparable mechanism (collectively the "Apps" and, together with the Website, the "Services"), including all information entered or collected by or in connection with the Apps.
• Via e-mail, text, chat, and other electronic communications with you.
• When you purchase products from us.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, access, or use the Services and do not disclose your information to us. By accessing or using the Services, you agree to this privacy policy. This policy may change from time to time. Your continued use of the Services after we make changes is deemed acceptance of those changes, so please check this policy periodically for updates.

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Children Under the Age of 16

The Services are not intended for children under 16 years of age. No one under the age of 16 may use the Services or provide any personal information to or on the Services. We do not knowingly collect personal information from children under 16. If you are under 16, do not use the Services or provide any information to us. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at info@shelves.com.

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Information We Collect About You and How We Collect It

We collect several types of information from or about users of the Services, including:

• Personal Information: Information that identifies you personally or with which you can be contacted, such as your name, postal address, email address, or telephone number.
• Household Information: Information that is about you or associated with you or your household, such as geolocation information.
• Transactional Information: Information that is about your purchasing history or payment information, such as financial information.
• Technical Information: Information about your internet connection, your equipment, and your use of the Services, such as your IP address or cookie information.
• Interaction Information: Information about your interactions with our Services, such as calls into a call center, number of visits, or interaction history.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you access or use the Services.
• From our service providers and partners providing transaction services, such as payment processors and fraud detection services.
• From events such as trade shows when you register to attend.

The information we collect may include:

• Information you provide by filling in forms while using or in connection with the Services, including account credentials, profile information, and information in connection with warranty registration or service.
• Records of your correspondence and communications with us.
• Records of your transactions with us and fulfillment of your orders and requests.
• Financial information through our payment providers for processing purposes.
• IP address and browser history for website usage analysis.
• Customer satisfaction information for product development.
• Location information for marketing, sales, and product usage analysis.
• Information you provide for sweepstakes, contests, or other promotions.

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Automatic Information Collection and Tracking

As you access or use the Services, we may use automatic data collection technologies to collect certain information, which may include:

• Details of your access and use of the Services.
• Details about your device(s), equipment, connection, and other resources utilized in accessing or using the Services.
• Stored information and files such as metadata and other information associated with files stored on your device(s).

The technologies we use for automatic information collection may include:

• Cookies: A cookie is a small file placed on your device. It may be possible to refuse to accept cookies by adjusting your browser settings, but this may affect access to certain parts of the Services.
• Beacons: Pages or screens of the Services and our emails may contain small electronic files known as web beacons to track usage statistics.
• Pixels: Tracking pixels are used to monitor user behavior, site conversions, and other metrics.

For more information on managing cookies and tracking technologies, visit your browser’s help section or contact us at info@shelves.com.

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How We Use Your Information

We may use the information that we collect or that you provide to us, including personal information, to:

• Provide the Services to you.
• Fulfill requests and respond to inquiries.
• Communicate updates or changes to the Services or related products.
• Optimize marketing efforts and provide targeted advertising.
• Secure accounts and manage security measures.
• Conduct data analysis and develop products or services.
• Notify you of promotional offers or new products.
• Comply with legal and regulatory obligations.

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Disclosure of Your Information

We may disclose your information to:

• Contractors, service providers, and other third parties who support our business.
• Business partners for marketing purposes.
• Successors in the event of a merger or transfer of assets.
• Comply with legal obligations or enforce rights.

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Data Retention

We retain the information we collect as long as necessary for the purposes described in this notice, as required by law, or for legitimate business purposes.

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Contact Information

If you have any questions about this privacy policy and our privacy practices, please contact us at:

Email: info@shelves.com
Mailing Address: 411 S Main St, Findlay, Ohio 45840

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