FREQUENTLY ASKED QUESTIONS

Our shelving units are backed by a 1-year limited warranty. If within one year from the date of purchase, this HDX Shelf fails due to a defect in materials or workmanship, please immediately contact Customer Support at 1800-466-3337. Missing and/or warranty parts are available for direct replacement, however, the warranty excludes damages, failures due to misuse, abuse or normal wear and tear.

The HDX 5 Tier Plastic Shelf is available to purchase at The Home Depot. Visit a store or www.homedepot.com, select the products you want, and complete the checkout. If you need help, contact their customer support teams.

Our shelves are special because they are modular, with both short and long poles that allow for over 75 configurations. You can connect multiple units to create a functional tote storage system. Assembly is quick and easy, taking just a few minutes.

Each shelf can hold up to 250lbs when weight is distributed evenly. For a 5-tier shelf, the total weight capacity is 1,250 lbs, also distributed evenly, and requires the use of the supplied wall brackets for support.

Assembly instructions are included with your shelving unit and can also be found here on our website. We recommend following the step-by-step guide for the best results. If you encounter any issues, our support team is available to assist.

Most merchandise can be returned within 90 days with proof of purchase to The Home Depot unless otherwise noted. The Home Depot reserves the right to decline returns where a product does not have a manufacturing defect but has been damaged by the customer, or to prevent fraud or abuse.